Privacy Policy

Last Updated Date: April 12, 2025

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Ambient may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal data. These supplemental privacy policies will govern how we may process the data in the context of the specific product or service.

Personal Data We Collect
Data We Obtain from Social Media Platforms
Cookies and Other Data Collected by Automated Means
How We Use Your Personal Data
How We Share Your Personal Data
Your Choices
Other Sites, Mobile Applications and Services
Security Practices
International Data Transfers
Children
Changes to this Privacy Policy
How to Contact Us
State Resident Rights
California Resident Rights
Nevada Resident Rights
European Union, United Kingdom, and Swiss Data Subject Rights
Cross-border Transfer

Personal Data We Collect

Personal data you provide to us through the Service or otherwise includes:

Business and personal contact data, such as your first and last name, email and mailing addresses, phone number, professional title and company name;
Content you choose to upload to the Service, such as text, images, audio, and video, along with the metadata associated with the files you upload;
Profile data, such as your username and password that you may set to establish an online account with us, your photograph and preferences;
Feedback or correspondence, such as data you provide when you contact us with questions, feedback, or otherwise correspond with us online;
Transaction data, such as data about payments to and from you and other details of products or services you have purchased from us;
Usage data, such as data about how you use the Service and interact with us, including data associated with any content you upload to the websites or otherwise submit to us, and data you provide when you use any interactive features of the Service;
Marketing data, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications; and
Other data that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy, or as otherwise disclosed at the time of collection.

Data We Obtain from Social Media Platforms

We may maintain pages for our Company on social media platforms, such as Facebook, LinkedIn, Twitter, Google, YouTube, Instagram, and other third party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal data. You or the platforms may provide us with data through the platform, and we will treat such data in accordance with this Privacy Policy.

If you choose to login to the Service via a third-party platform, or otherwise connect your account on the third-party platform or network to your account through the Service, we may collect data from that platform or network. For example, this data may include your Google user ID, profile picture, and email address. You may also have the opportunity to provide us with additional data via the third-party platform or network, such as a list of your friends or connections and your email address. You can read more about your privacy choices in the “Third party platforms or social media networks” portion of the “Your Choices” section.

Cookies and Other Data Collected by Automated Means

We, our service providers, and our business partners may automatically log data about you, your computer or mobile device, and activity occurring on or through the Service. The data that may be collected automatically includes your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing to our website, general location data such as city, state or geographic area; and data about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, data about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of data over time and across third-party websites and mobile applications. We never share data with third-party advertisers.

On our webpages, this data is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), Flash-based LSOs (also known as “Flash cookies”), web beacons, and similar technologies, and our emails may also contain web beacons. In our mobile application, we may collect this data directly or through our use of third-party software development kits (“SDKs”). SDKs may enable third parties to collect data directly from our App.

How We Use Your Personal Data

We use your personal data for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To operate the Service. We use your personal data to:

provide, operate and improve the Service;
provide data about our products and services;
establish and maintain your user profile on the Service;
facilitate your to login to the Service via third-party identity and access; management providers, such as Google;
enable security features of the Service, such as by sending you security codes via email, and remembering devices from which you have previously logged in;
communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
understand your needs and interests, and personalize your experience with the Service and our communications;
provide support and maintenance for the Service; and
respond to your requests, questions and feedback.

For research and development: We analyze use of the Service to analyze and improve the Service and to develop new products and services, including by studying user demographics and use of the Service.

To send you marketing and promotional communications: We may send you Ambient-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Opt out of marketing section below.

With your consent: In some cases we may specifically ask for your consent to collect, use or share your personal data, such as when required by law.

To create anonymous, aggregated or de-identified data: We may create anonymous, aggregated or de-identified data from your personal data and other individuals whose personal data we collect. We make personal data into anonymous, aggregated or de-identified data by removing data that makes the data personally identifiable to you.

How We Share Your Personal Data

We do not share your personal data with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

Other users: You are solely responsible for any data you share with such other user(s).

Affiliates: We may share your personal data with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

Subprocessors: We may share your personal data with third party companies and individuals that provide services on our behalf or help us operate the Service (such as customer support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal data only as directed or authorized by us and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your data for any other purpose. We do not work with third-party advertisers and as such do not share data with advertisers. Below is a list of subprocessors:

AWS (Hosting)
SendGrid (Email)
Mixpanel (Analytics)
Sentry (Analytics)
Metabase (Analytics)
OpenAI (LLM)
Intercom (Communications)
Google Analytics (Website metrics)
Recall.ai (Infrastructure)
Assembly.ai (Transcription services)
Temporal.io (Infrastructure)
HubSpot (CRM)
Google Workspace (Communications)

Payment processors: Any payment card data you use to make a purchase on the Service is collected and processed directly by our payment processor, Stripe, and we never physically receive or store your full payment card data. Stripe may use your Payment Data in accordance with its own Privacy Policy here: https://stripe.com/privacy.

Professional advisors: We may disclose your personal data to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

For compliance, fraud prevention and safety: We may share your personal data for the compliance, fraud prevention and safety purposes described above.

Business transfers: We may sell, transfer or otherwise share some or all of our business or assets, including your personal data, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.

Anonymous, aggregated or de-identified data: We may use anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service.

Your Choices

In this section, we describe the rights and choices available to all users.

Access or Update Your Data. If you have registered for an account with us, you may review and update certain personal data in your account profile by logging into the account.

Opt out of marketing communications: You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at privacy@ambient.us. You may continue to receive service-related and other non-marketing emails.

Cookies & Browser Web Storage: We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across the Service and third party websites.

Do Not Track: Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit https://globalprivacycontrol.org/.

Choosing not to share your personal data: Where we are required by law to collect your personal data, or where we need your personal data in order to provide the Service to you, if you do not provide this data when requested (or you later ask to delete it), we may not be able to provide you with our services. We will tell you what data you must provide to receive the Service by designating it as required at the time of collection or through other appropriate means.

Third-party platforms: If you choose to connect to the Service via a third-party platform, you may have the ability to limit the data that we may obtain from the third-party at the time you login to the Service using the third-party’s authentication service or otherwise connect your account. Subsequently, you may be able to control your settings through the third-party’s platform or service. If you withdraw our ability to access certain data from a third-party platform, that choice will not apply to data that we have already received from that third-party.

Other Sites, Mobile Applications and Services

The Service may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal data. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.

By authorizing access to your calendar data, you consent to our collection and use of it as described. We will explicitly ask for your consent before collecting or using your data. We store your userID and authorization token for connecting to your calendar provider's API, enabling you to configure preferences. Ambient employees don't access this content unless required for legal, safety, or security reasons. If you integrate third-party calendars with our products, we may collect event data to provide requested services and enhance the product. The Service's use and transfer to any other app of data received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Security Practices

The security of your personal data is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal data we collect. However, security risk is inherent in all internet and data technologies and we cannot guarantee the security of your personal data.

International Data Transfers

We are headquartered in the United States and may use service providers in other countries. As a result, your personal data may be transferred to, and processed in, the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.

European Union users should read the important data provided below about transfer of personal data outside of the European Union.

Children

As a general rule, children are not allowed to use the Service, and we do not collect personal data from them. We define "children" as follows:

Residents outside of Europe: anyone under 13 years old; and
Residents of Europe: anyone under 16 years old, or the age needed to consent to the processing of personal information in your country of residence.

If we learn that we have collected personal data of a child without the consent of the child’s parent or guardian, we will delete it. We encourage parents with concerns to contact us.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. We may, and if required by law, will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact data) or another manner through the Service.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

How to Contact Us

Please direct any questions or comments about this Policy or privacy practices to privacy@ambient.us. You may also write to us via postal mail at:

The Gathering Collective, Inc.
Attn: Legal – Privacy
765 South Van Ness
San Francisco CA, 94110

Enforcement; Recourse: We urge you to contact us to find a solution for any concern you may have about our data practices; however, applicable law may permit you to lodge a complaint with your competent data protection authority (i.e., the authority of your place of habitual residence, place of work, or place of alleged infringement).

State Resident Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

If you are a resident of Colorado, Connecticut, Virginia, and Utah, you have the right to:

Confirm whether we process their personal information;
Access and delete certain personal information;
Data portability; and
Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose; and
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please contact us at privacy@ambient.us with the subject line “[Your State] Privacy Rights Request” and provide us with your name and the email address associated with your account.

California Resident Rights

This “California Resident Rights” section applies only to individuals residing in California. California residents have certain rights with respect to their personal data, including:

The right to access, including the right to know the categories and specific pieces of personal data we collect;
The right to deletion of your personal data, subject to certain limitations under applicable law;
The right to request disclosure of data collected;
The right to disclosure of data disclosed for valuable consideration;
The right to opt out of sales of personal data;
The right not to be discriminated against for exercising certain rights under California law; and
Under California’s “Shine the Light” law, California residents who provide personal data in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year data about the customer data we shared, if any, with other businesses for their own direct marketing use. If applicable, this data would include the categories of customer data and the names and addresses of those businesses with which we shared customer data for the immediately prior calendar year (e.g., requests made in 2020 will receive data regarding 2019 sharing activities). Please be aware that not all sharing activities are covered by the Shine the Light law and only covered data will be included in our response.

To exercise any of these rights please mail us at our postal address provided above, or contact us at privacy@ambient.us with the subject line “California Privacy Rights Request” and provide us with your name and the email address associated with your account. Please be as specific as possible in relation to the personal data you wish to access. Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. If we need additional data to verify your identity, we will let you know. We will respond to your request within 60 days of receipt, or notify you if we require additional time. If you would prefer, you may designate an authorized agent to make a request on your behalf.

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal data to third parties. You can exercise this right by mailing us at our postal address provided above or contacting us at privacy@ambient.us with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.

European Union, United Kingdom, and Swiss Data Subject Rights

If you are a resident of the European Union (“EU”), United Kingdom (“UK”), Lichtenstein, Norway or Iceland, you may have additional rights under the EU or UK General Data Protection Regulation (the “GDPR”) with respect to your personal Data, as outlined below.

Personal Data: References to “personal data” in this Privacy Policy are equivalent to “personal data” governed by European data protection legislation.

Controller: Ambient is the controller of your personal data covered by this Privacy Policy for purposes of European data protection legislation.

Legal bases for processing: We use your personal data only as permitted by law. Our legal bases for processing the personal data described in this Privacy Policy are described in the table below.

Processing Purpose: Details regarding each processing purpose listed below are provided in the section above titled “How we use your personal data”.

Legal basis to operate the Service: Processing is necessary to perform the contract governing our provision of the Service or to take steps that you request prior to signing up for the Service. If we have not entered into a contract with you, we process your personal data based on our legitimate interest in providing the Service you access and request:

To operate the service;
For research and development;
To send you marketing communications;
To manage our recruiting and process employment applications;
For compliance, fraud prevention and safety; and
To create anonymous data.

These activities constitute our legitimate interests. We do not use your personal data for these activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

To comply with law: Processing is necessary to comply with our legal obligations.

With your consent: Processing is based on your consent. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or in the Service.

Use for new purposes: We may use your personal data for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and explain the applicable legal basis.

Sensitive personal data: We ask that you not provide us with any sensitive personal data (e.g., data related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Service, or otherwise to us. If you provide us with any sensitive personal data to us when you use the Service, you must consent to our processing and use of such sensitive personal data in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal data, you must not submit such sensitive personal data through our Service.

Retention: We retain personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal data we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible. If we anonymize your personal data (so that it can no longer be associated with you), we may use this data indefinitely without further notice to you.

Certain rights: You have certain rights regarding your personal data. If you are located within or outside of the European Union, you may ask us to take the following actions in relation to your personal data that we hold:

Access: Provide you with data about our processing of your personal data and give you access to your personal data.
Correct: Update or correct inaccuracies in your personal data.
Delete: Delete your personal data.
Transfer: Transfer a machine-readable copy of your personal data to you or a third party of your choice.
Restrict: Restrict the processing of your personal data.
Object: Object to our reliance on our legitimate interests as the basis of our processing of your personal data that impacts your rights.

To exercise any of these rights please mail us at our postal address provided above, or contact us at privacy@ambient.us with the subject line “EU Privacy Rights Request” and providing us with your name and the email address associated with your account. We may request specific data from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal data or our response to your requests regarding your personal data, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.

If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at privacy@ambient.us.

Cross-Border Data Transfer

If we transfer your personal data out of Europe to a country not deemed by the European Commission to provide an adequate level of personal data protection, the transfer will be performed:

Pursuant to the recipient’s compliance with standard contractual clauses, EU-US Privacy Shield (or Swiss-US Privacy Shield, as applicable), or Binding Corporate Rules
Pursuant to the consent of the individual to whom the personal data pertains
As otherwise permitted by applicable European requirements.

You may contact us if you want further data on the specific mechanism used by us when transferring your personal data out of Europe.